I was almost as excited to submit my request for the culture book as I am when I hit 'checkout' and know a few pairs of shoes are coming my way in the happy Zappos box. True to their word, the culture book arrived within two days of my original request - free. I opened it and the first quote I read was: "People may not remember exactly what you did or what you said, but they will always remember how you made them feel." Remember that quote. It is easily forgotten when deadlines arise and projects are due - but it's important.
We have all been in buildings and seen core value signage or worked for companies that talk about 'core values.' But I wonder how many people can say they lived by the companies core values like people at Zappos probably do. For that reason, I am going to 'borrow' their core values and share them with any reader of my readers who wants to be enlightened... (if you request the book you can also be enlightened with pages and pages of the peep contest)...
- Deliver WOW through service.
- Embrace and drive change
- Create fun and a little weirdness
- Be adventurous, creative and open-minded
- Pursue growth and learning
- Build open and honest relationships with communication
- Build a positive team and family spirit
- Do more with less
- Be passionate and determined
- Be humble
This list of 10 values speaks to each of us at any given moment in our life. In fact, if we all applied Zappos' core values to our relationships, marriages, parenting styles, workout routines - ANYTHING - we would lead such purposeful lives.
And now as a tribute to Core Value #3 - a collection of photos from their Zappos Peep Contest - fits the fun and weird to a tee.
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